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  • How do I get in touch with customer support?
    For any questions or support, you can contact our customer service team through the app, website, or by calling our fitness center.
  • What is the Wellness Buddy Rewards program?
    Wellness Buddy Rewards is our referral program. Refer a friend and both of you will receive a 20% discount – you get it on your next month's membership, and they get it on their first month.
  • Can I cancel my membership anytime?
    Yes, you can cancel your membership at any time by contacting our customer service team. Please review our cancellation policy for details.
  • What types of classes do you offer?
    We offer a variety of classes including yoga, HIIT, strength training, cardio, and specialized classes like Booty and Bands and Total Body Strength. Check our schedule for class times and details.
  • What should I bring to my first class?
    For your first class, bring a water bottle, a towel, and wear comfortable workout clothes. If you’re attending a yoga class, you might also want to bring your own yoga mat.
  • Are there any special events or workshops?
    Yes, we regularly host special events, workshops, and challenges. Stay updated through our app and website for the latest events and opportunities.
  • What is Wellness Gaines Fitness?
    Wellness Gaines Fitness is a holistic fitness center that focuses on integrating physical health and mental well-being through personalized workouts, group classes, nutrition guidance, and wellness resources.
  • Do you provide nutrition guidance?
    We currently only offer general nutrition information. For personalized advice, we recommend speaking with a certified nutritionist.
  • How do I sign up for classes?
    You can sign up for classes through our app or website. Simply choose the class you’re interested in and reserve your spot.
  • What safety measures are in place at the gym?
    We prioritize your safety with regular cleaning, sanitization, and adherence to health guidelines. Please check our website for detailed safety measures and protocols.
  • Do you offer personal training?
    Yes, we offer personalized training sessions tailored to your fitness goals. Our certified trainers provide one-on-one guidance and customized workout plans.
  • What are the sauna services?
    We offer hot stone sauna services to help you relax and recover after workouts. It’s a perfect way to relieve stress and rejuvenate your body.
  • Are there any community features?
    Absolutely! Our app includes community support features where you can connect with other members, participate in group challenges, and engage in discussions.
  • Do you offer any discounts or promotions?
    Yes, we occasionally offer discounts and promotions. Check our website and app for current offers and join our referral program to earn discounts.
  • How do I provide feedback or suggestions?
    We welcome your feedback and suggestions. You can provide them through our app, website, or directly to our customer service team.
  • What if I have specific fitness needs or goals?
    Our personal trainers can create customized workout plans to address your specific fitness needs and goals. Contact us for a consultation to get started.
  • How can I join Wellness Gaines Fitness?
    You can join by visiting our website and signing up for a membership plan that suits your needs. You can also download our app to manage your membership and access our services.
  • How can I stay updated on news and updates?
    Stay updated by subscribing to our newsletter, following us on social media, and checking the news and updates section in our app and on our website.
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